What areas do you service?

We service Westborough, Shrewsbury, Northborough, Southborough, Marlborough, and North Grafton. If you have a question about whether or not you’re in our area feel free to contact us!

Do you watch dogs in your home or offer boarding?

Yes! We have one dog boarding room in the home of the owner of Everything But Elephants, Caitlin Jaisle. Caitlin offers a private room with a television to watch nature shows, a fenced in backyard, and some built-in playmates that reside with her. A play date is required ahead of boarding to make sure that your furry friend is comfortable and happy staying in Caitlin’s home and if all goes well, this is a wonderful option that gives your pet the most access to qualified pet care professionals in a safe and fun environment!

Do you meet my pets beforehand?

Yes! At our initial consultation. Caitlin, the owner, will come by to learn all the details of your pets personality and routine, as well as the ins and outs of their diet, medical history, and favorite activities. We’ll get a little info on you too!

Are you insured? Bonded?

Yes, we are fully insured and bonded through Pet Sitters Associates, LLC.

Do you do quick trips or just a potty break, 15 minutes or so?

Yes! If your pet just needs a quick check-in we can stop by and let them out for a potty break or whatever in-and-out service you may require.

How do I schedule services?

If you are a new client, please fill out our contact form and we will call you to discuss your schedule needs over the phone on our preliminary call. From there we schedule a Consultation and then book your services. If you are an existing client, you can either use the Time to Pet portal or email us at everythingbutelephants@gmail.com to submit your schedule request and we will let you know within 1-2 business days if we can do it. If you know that you will need the same schedule each week for your dog walks, then we set up an ongoing schedule that reserves your space on our schedule until you tell us otherwise!

Can you come at a specific time?

We work in 2-3 hour time windows. We will always come within our specified time window and
we will always visit for the specified amount of time, even if we arrive at the end of the window.
However, due to the unpredictable nature of working with animals and the variety of areas and
clients we service, we can’t guarantee an exact time.

What if I need to cancel a visit?

We have a cancellation policy. If you need to cancel a visit and it is more than 24 hours in
advance, then please contact us through the Time to Pet portal, email, or call us with the changes. Your account will be credited for the cancelled visits if you have prepaid. If you need to cancel and it is less than 24 hours notice, then please contact us through the Time to Pet portal, call, or text. With less than 24 hour notice we are unable to refund for the cancelled visit.

What if my return home is delayed? What if I come home early from a trip?

If you need to extend care, it is usually no problem at all! We ask that you contact us through the Time to Pet portal, email, or call, and make sure that you speak to Caitlin or receive a return email. The additional visits will go on to your schedule and your account. We can invoice you for the extra visits when your return. If you return early from a trip, we follow our regular cancellation policy and issue a credit for visits that are cancelled with 24 hour notice or more and have been prepaid.

My pet doesn’t usually like new people, what do you suggest?

We work closely with you to figure out a successful plan for your pet. Each animal is different. We can start slowly with only 1 person being your primary walker/ sitter. We can also schedule visits when you are home to serve as practice visits or schedule visits that are strictly for the purpose of allowing space and time for your pet to get warmed up to us. We will generally look for what motivates your pet, whether that is food, the leash, the ball, or a special toy and use that as a starting point.